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Davidelagrasse
Advocate

Re: I JUST WANT TO SPEAK WITH SOMEONE

Thank you Roy. The link provided by one of your colleagues to the "chat" line did eventually work and I finally, finally got my issues resolved. But boy, was it painful.

Keep the faith.
RoyB
Legend

Re: I JUST WANT TO SPEAK WITH SOMEONE

@Davidelagrasse 

 

Glad you got it fixed.

 

And yes, Chat has a propensity for cutting offs that we have been complaining about for years 😢

 

Though no doubt a telephone service would be equally rocky, with long pauses for the support reps to scribble down what you last said, which Chat at least avoids the need for.

 

But you might like, if the forum software allows you to, to switch the Solved marker to the link to Chat that @gavs82008 supplied, and via which you finally got your query resolved.

 

This will help all those coming later with issues needing interactive Now support, who chance upon this thread, and need the kernel of guidance within it 🥳

Line 3. Overhead, without any fuss, the stars were going out…..
ukbobboy
Legend

Re: I JUST WANT TO SPEAK WITH SOMEONE

@RoyB  @Davidelagrasse   @gavs82008 

 

Fellas

 

Just to let you know, when on text chat, for and extended amount of time, if you type "..." every few minutes you'll find that you will not loose your connection.

 

 

UK Bob

 

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Colesy84
Advocate

Re: I JUST WANT TO SPEAK WITH SOMEONE

Want to make payment 

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gavs82008
Legend 5
Legend 5

Re: I JUST WANT TO SPEAK WITH SOMEONE

@Colesy84 

Broadband or TV?

 

This is a customer forum so unless you want to give us some money you will need to contact NOW directly. 

FYI that I do not work for NOW, just a NOW customer trying to help
Be
Advocate

Re: I JUST WANT TO SPEAK WITH SOMEONE

03303323050

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Sia
Newbie

Re: I JUST WANT TO SPEAK WITH SOMEONE

03303 323 050

thats the number 

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RoyB
Legend

Re: I JUST WANT TO SPEAK WITH SOMEONE

@Be @Sia 

 

For Broadband only.

Line 3. Overhead, without any fuss, the stars were going out…..
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kiera_green1
Observer

Re: I JUST WANT TO SPEAK WITH SOMEONE

i have cancelled now tv out of my bank twice now and on the app and it won’t cancel still took £10 out of my account i would like a refund as i don’t use it and have cancelled it many times and i would like my account shut down for good so no more money can come out of my account. 

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gavs82008
Legend 5
Legend 5

Re: I JUST WANT TO SPEAK WITH SOMEONE

@kiera_green1 

Send an email to support using the address in the below picture.

FD9F8C69-ED0D-476D-A1CA-1E376072A78C.jpeg

You should also put a payment PIN on your account if you wish to keep your account active.

https://help.nowtv.com/article/change-pin-settings

FYI that I do not work for NOW, just a NOW customer trying to help
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