06-12-2013 20:10 - edited 06-12-2013 21:37
Hi, I have just set up my NOWTV box for the first time and it is saying i have reached the maximum number of devices. The website and ipad app show only 2 registered devices and it should allow 4?
Appreciate some help.
Thanks
06-09-2016 21:13
Hi @Anonymous User,
I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your situation to them... They're usually pretty quick at resolving such things 😉
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
06-09-2016 21:51
Thanks for the advice, problem now sorted.
Cheers
13-09-2016 21:51
13-09-2016 21:53
Hi @Anonymous User
Have a word with Live Chat, they should be able to sort this. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
13-09-2016 22:24
@Anonymous User
NOW TV only allow you to watch on a maximum of two devices at the same time, so if you are watching NOW TV downstairs only one of your children will be able to watch NOW TV at the same time.
15-08-2015 11:34
Hi I only have one devices on my Account but I'm still getting the same error code
15-08-2015 11:37
Hi @Anonymous User
Thanks for your post and welcome to the forum. As this issue is account related, your post will be picked up shortly by a member of the NOW TV Team or if you want to speak with someone now you can contact Live Chat. Click on "Contact Us" at the bottom of the page & on the next page click on "Live Chat". The link you need is http://help.nowtv.com/article/None-of-the-above There's also the option to email NOW TV.
I hope this helps, if not please re-post and a member of the NOW TV Team/forum member will be able to offer you further support.
17-08-2015 15:47
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I have looked into this for you and will be sending you an email shortly.
Thanks,
Karl
NOW TV Team
27-10-2015 23:42
28-10-2015 18:59
Hi @Anonymous User
I believe your issue is now sorted 🙂
Let us know if you're still having any issues.
Birgit
NOW TV Team