Device Management - Removing Devices

[Anonymous User]

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

Annoying!

[Anonymous User]

Hi, Seems as if this is a standard problem. I've tried to remove 2 devices this evening. Pop up tells me they have been removed, but they are still listed. I've done this circa 20 times today. Still same problem.

[Anonymous User]

HI @Anonymous User 

Thanks for getting in touch.

Sorry to hear that this is happening to you as well.

An email will be sent to you on our end shortly.

Kind regards,

Birgit

NOW TV Team

[Anonymous User]

Hi

I used the live chat to fix the problem. Seems to be the best way to fix it.

[Anonymous User]

I am having same issue trying to delete a device it says it has been but it hasn't

[Anonymous User]

Hi @Anonymous User 

Sorry to hear you're having issues manging your devices.

This should now be resolved for you. Try playing out on your desired device and let us know if you have any problems.

Regards

Ranj

NOW TV Team

[Anonymous User]

Exactly the same issue here, seem sit is incredibly common, and not solved. Now solution shown here you just eamil everyone individually? - why don't you just post the fix??

Please help I have tried removing one device, a laptop unsuccessfully for weeks, same thing each time - says it has been successfully removed but it remains there

please help

Kind regards

Ian

[Karl-F]

Hi @Anonymous User and  @Anonymous User , 

Thanks for getting in touch, I'm sorry for any inconvenience this has caused. 

An email has been sent to you regarding this. 

Many Thanks, 

Karl 

NOW TV Team

[Anonymous User]

Same problem here for me. It says 'success' when I delete but the device does not de-register from my manage devices. Please can support assist me with this?

[Anonymous User]

I am having the same problem. How do i fix this!?

[Andy]

@Anonymous User

Welcome to the Now TV Community

Have a read of the Now TV Help page on managing devices should answer most of the questions you have

http://help.nowtv.com/article/Managing-Devices

If you are still having problems after that contacting Live Chat will probably be the quickest way to sort out your problem (click the Contact Us button at the bottom of the help page to make your way to Live Chat.

Hope that helps but let us know if you still have trouble.