Device Management - Removing Devices

[Anonymous User]

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

Annoying!

[Anonymous User]

Hi

current register device

1. ps4

2. now tv box

3. ios ipad

4. pc

i removed my xbox 360 on 26july to add the ps4 it worked fine.

it has been over a month i assume i'm pass the restriction

1st time i try remove my ios ipad with my iphone, but won't work

when i got home i try using pc to remove ios ipad again.

won't work again

then i try using the pc to remove all other device, nothing worked

Please advice what to do

I'm almost tempted to jump ship to netflix

Thx

[Anonymous User]

Hello can someone help me, I deleted the wrong TV on my account an I can not add it back on I didn't realise I couldn't add them back on so I am unable to watch my now tv box can someone help me please

[Anonymous User]

Hi @Anonymous User 

Thanks for getting in touch.

Sorry to hear that.

An email will be sent to you shortly.

Kind regards,

Birgit

NOW TV Team

[Anonymous User]

I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

Help!

Thegoodes123

[Karl-F]

Hi @Anonymous User , 

Thanks for getting in touch, sorry to hear that you have encountered issues. 

Please keep an eye on your emails. 

Many Thanks, 

Karl

NOW TV Team

[Anonymous User]

I'm having the same problem. I have four devices and can't remove any of them even though at the top pf the page it says they have been removed. It does the same trying to do it from both my pc and my phone

[Anonymous User]

I am also having the same issue - I purchased an LG smart TV so I could use Now TV on the TV. I have tried several times through August and also 8th September to remove PC/Mac from the list so that I have a spare slot for the TV but it keeps on showing in the device management area even though it says it was removed sucessfully and it therefore tells me I still have reach my max limit of registered devices.

Please could you help as it is incredibly confusing and frustrating and I have been trying to watch NotTV for a few weeks on my new TV!

[Anonymous User]

Hi @Anonymous User & @Anonymous User,

Thanks for getting in touch about your device management issues.

You'll receive an email soon 🙂

Thanks,

Sabrina

NOW TV Team 

[Anonymous User]

Same issue, won't let me delete any devices. Just bought a now tv box and paid for a sports pass and now missing the match because of this

[Karl-F]

Hi @Anonymous User , 

Thanks for getting in touch. 

Can you please keep an eye on your emails. 

Many Thanks, 

Karl

NOW TV Team