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Anonymous User
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Device Management - Removing Devices

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

 

Annoying!

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Hi Jayjay66,

 

Thanks for your post.

 

Sorry to hear you're having trouble trying to remove and add devices.

 

An email will be sent to you shortly regarding this.

 

Thanks,

Sabrina

NOW TV Team

View solution in original post

414 REPLIES 414
Anonymous User
Not applicable

that is weird but when it comes to adding new devices,you can only add 1 new device a month

Anonymous User
Not applicable

Yeah I know, this is why I want to delete some of the old ones

Anonymous User
Not applicable

Hi Jayjay66,

 

Thanks for your post.

 

Sorry to hear you're having trouble trying to remove and add devices.

 

An email will be sent to you shortly regarding this.

 

Thanks,

Sabrina

NOW TV Team

Anonymous User
Not applicable
I am having the same issue. I currently have four devices on my account and it will not delete any after it has stated I have removed one
Anonymous User
Not applicable

Hi Treads,

 

Thanks for getting in touch with your post. Sorry to hear that you're having issues with your devices.

 

We have sorted this all out and you should be all good to go from this point on!

 

Please let us know if you have any further issues beyond this point.

 

Regards,

 

Michael

NOW TV Team

Anonymous User
Not applicable

I am having the same problem want to remove 2 devices but there not being removed I want to add my new tablet but cant as reached the 4 limit off into hospital soon so want to use my tablet in there.

 

Any suggestion !!!!! geting fed up with it now

Karl-F
Community Manager
Community Manager

Hi @Anonymous User , 

 

Thanks for getting in touch. 

 

Please keep an eye on your emails. 

 

Many Thanks, 

Karl 

NOW TV Team

Anonymous User
Not applicable

Hi, trying to remove all four devices and add new ones, will i be able to add all 4 or have to wait and add one each month, also it is saying that i have removed the devices but they are all still there.

 

Simon-J
Community Manager
Community Manager

Hi @Anonymous User ,

 

Thanks for posting.

 

You can find further information about device limits here.

 

You should receive an email regarding this shortly.

 

Thanks

 

Simon

NOW TV Team