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SeeMoreDigital Champion 5
Champion 5

Re: Device Management - Removing Devices

Hi @broomsticks,

 

If you need this doing quickly, I suggest that you contact a NOW TV representative via the forums 'Live Chat' facility and explain your requirements to them instead of requesting them...

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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Smokeyjoe
Occasional Poster

Re: Device Management - Removing Devices

Does anyone know how to remove devices from the website or where to go on the website where i can remove a device, as i am trying to set up my laptop with now tv however it says i have too many devices.

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schnapps Legend 5
Legend 5

Re: Device Management - Removing Devices

@Smokeyjoe

 

This guide help article will explain how to manage your devices.

 

https://help.nowtv.com/article/managing-my-devices

 

If you have the maximum four devices already allocated to your account and have made the one device change per a calendar month, then your only option is to contact live chat and explain to them the circumstances why you need to remove and add an additional device this month.

 

Hopefully live chat will be able to assist you further.

 

Here's a link to live chat.

 

https://help.nowtv.com/contact-us/managing-my-devices

 

 

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JackB123
First Poster

Re: Device Management - Removing Devices

Ive somehow deleted all my devices off my account without thinking and has now blocked me from watching anything

is there any fix for this

 

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ukbobboy
Expert 2

Re: Device Management - Removing Devices

@JackB123

 

Hey Jack

 

So you zapped all your devices off your account, simply contact help chat on the following URL:

 

https://help.nowtv.com/get-in-touch

 

They should be able to help you out.

 

 

UK Bob

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