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Jayjay66
Mentor

Device Management - Removing Devices

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

 

Annoying!

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1 Solution

Accepted Solutions
Sabrina-M
NOW TV Team (Retired)

Re: Device Management - Removing Devices

Hi Jayjay66,

 

Thanks for your post.

 

Sorry to hear you're having trouble trying to remove and add devices.

 

An email will be sent to you shortly regarding this.

 

Thanks,

Sabrina

NOW TV Team

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414 Replies
JediScho
Mentor

Re: Device Management - Removing Devices

that is weird but when it comes to adding new devices,you can only add 1 new device a month

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Jayjay66
Mentor

Re: Device Management - Removing Devices

Yeah I know, this is why I want to delete some of the old ones

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Sabrina-M
NOW TV Team (Retired)

Re: Device Management - Removing Devices

Hi Jayjay66,

 

Thanks for your post.

 

Sorry to hear you're having trouble trying to remove and add devices.

 

An email will be sent to you shortly regarding this.

 

Thanks,

Sabrina

NOW TV Team

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Treads
Advocate

Re: Device Management - Removing Devices

I am having the same issue. I currently have four devices on my account and it will not delete any after it has stated I have removed one

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Jayjay66
Mentor

Re: Device Management - Removing Devices

Thank you for fixing this for me much appreciated

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Michael-H
NOW TV Team (Retired)

Re: Device Management - Removing Devices

Hi Treads,

 

Thanks for getting in touch with your post. Sorry to hear that you're having issues with your devices.

 

We have sorted this all out and you should be all good to go from this point on!

 

Please let us know if you have any further issues beyond this point.

 

Regards,

 

Michael

NOW TV Team

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leetx4
Advocate

Re: Device Management - Removing Devices

I am having the same problem want to remove 2 devices but there not being removed I want to add my new tablet but cant as reached the 4 limit off into hospital soon so want to use my tablet in there.

 

Any suggestion !!!!! geting fed up with it now

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Community Manager
Community Manager

Re: Device Management - Removing Devices

Hi @leetx4 , 

 

Thanks for getting in touch. 

 

Please keep an eye on your emails. 

 

Many Thanks, 

Karl 

NOW TV Team

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Zain95
Advocate

Re: Device Management - Removing Devices

I'm having the same problem - can't remove any devices 😕

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