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Anonymous User · ‎19-08-2014

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

Annoying!

Anonymous User · ‎20-08-2014

Hi Jayjay66,

Thanks for your post.

Sorry to hear you're having trouble trying to remove and add devices.

An email will be sent to you shortly regarding this.

Thanks,

Sabrina

NOW TV Team

View solution in original post

Anonymous User · ‎15-09-2014

Is anyone else not getting this sorted? I have been emailed, but it's now gone quiet. Wasted over half a month's entertainment pass - trying to delete my android so I can swap it with chromecast.

Karl-F · ‎15-09-2014

Hi @Anonymous User ,

Thanks for getting in touch.

I have sent you an email regarding this issue.

Many Thanks,

Karl

NOW TV Team

Anonymous User · ‎01-10-2014

So this seems like a fairly significant bug that still hasn't been fixed.

I have exactly the same issue - pop up says removed but they are not.

I currently have

1) NOW TV Box (added 11 April 2014)

2x iOS's and a PC/Mac

I want to remove the PC/Mac and one of the iOS devices (not sure which). Can you please tell me how remove everything except the NowTV box so I will add on 3 new devices to suite.

Anonymous User · ‎01-10-2014

@Anonymous User the weird thing is that it's clearly an issue as lots of people are reporting the problem. But when I recently removed a laptop to make way for the Chromecast it worked perfectly fine for me.

Andy · ‎01-10-2014

Hi @Anonymous User

Welcome to the community

As per the advice given in the rest of this topic, your quickest way to get this sorted is probably going to Live Chat and asking them to do this for you.

Go to the following help article (so live chat know what your problem is about)

http://help.nowtv.com/article/Managing-Devices

Click on Contact Us at the bottom of it and on the following page choose Use Live Chat. Good luck.

Anonymous User · ‎02-10-2014

Reported this twice still the same! 😞 It's fine contacting Live chat to get them to remove a device but when you have to wait ages it's very annoying!

Anonymous User · ‎03-10-2014

How has this been resolved? I am having the same issue

Anonymous User · ‎04-10-2014

Hi i am having the same problem tried to remove 2 devices. It tells me they have been removed but they are still there. Help please.

Anonymous User · ‎04-10-2014

Hi @Anonymous User

Thanks for posting.

This has been resolved for you.

You should now be able to view on your desired devices, please get in touch if you still have issues.

Regards

Ranj

NOW TV Team

Anonymous User · ‎04-10-2014

I too cannot remove a device from my account. Please help

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Device Management - Removing Devices

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