08-01-2020 19:24
Does anyone know why the hell Im being charged a monthly "boost" charge, even though I have cancelled all of my passes? This charge is also scheduled for a month from now. Now TV's help options are some of the most AWFUL I have ever experienced, so any help will be appreciated.
08-01-2020 23:33
@Anonymous User
You have to cancel the Boost, same as any other Pass.
I expect NowTV have found it too complicated, or impossible, to work out when a customer has no longer any passes that can benefit for Boost, so it can apply an auto-cancel.
And if they did, you’d get “Hey I had Entertainment and Boost, and I cancelled Entertainment to take Movies instead for a bit, and found my Boost pass had been cancelled without my knowledge or consent” complaint posts.
So better as it is.....