Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! problem signing up.

trying to sign up to Now Broadband and the sign up process is not completing after pressing "complete my order" button. I get a blank screen. and it all stops. .

Resolved! Reached device limit and can't swap

I've made an error. I put Now TV onto my sons tablet for him and for the first ever time I reached my limit of six devices. I only actually realized there was a limit after putting it on for him. I deleted my PS4 app as I've got a Now TV stick downst...

Cancelled Subscription a year ago

I cancelled a year ago as I moved abroad and Now TV has continued charging me. I have attempted to contact them directly, but it's difficult from abroad - any advice?

Account statements

Hello I'd like to see my bills going back to April 2019, but I can only find the statements going back as far as Dec 2019 on my online account. How do I view archived bills?

Devices

I only have two devices set up on my account, never had more than 3. But it says ‘now that you’ve added 6 devices you can swap 2 devices each month’ and ‘you have to wait until Jan1 to swap devices’. I’m paying to have 6 devices so I don’t understand...

why my now tv monthly payment gone up

Has anyone had their monthly plan payment gone up from £18.00 to £32.00 ? And why? Mine has this month. What can i do to get it back to £18.00?

Unauthorised payments

The last two months I’ve been having a £3 charge for the boost. I’ve been refunded both times but can’t understand why it keeps coming out my bank. Now tv say they can’t authorise a payment their side so it must come from me but I know I haven’t eve...

Resolved! Sky Sports day pass

On Amazon fire stick I'm trying to watch sky sports.Bought day pass (comes with 4 months mobile but a day normal.)Pass showing on account on firestick. It says "start watching" under sky sports day pass.I go to channel and I get:"Trying to get a now ...

Tier 4, now locked out of my Now TV account for christmas films

Hello My fiance and I both use Now TV simultaneously as he often likes to watch sports and today I purchased the entertainment package to watch on my tablet. When trying to start watching a film this afternoon I had a look at the devices and removed ...

Broadband speed issues

I'm constantly receiving below guaranteed broadband speeds. I'm trying to close my account becuase of this but can't get any help from nowtv. Where do I go from here? Please help

Community

Account & Billing

Discussions