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NOW TV Team (Retired)

Re: Trying to cancel subscription

Hi @katiemo2112,

 

Sorry to hear that you want to cancel your NOW TV subscription 😞

 

I would need to look into your account to help you with this issue, so I will personally email you.

 

Please can you keep an eye out for my email, and be sure to check your Spam/Junk mail as it may end up in there.

 

Thanks,

 

Seema
NOW TV Team

 

 

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Advocate

Re: Trying to cancel subscription

Hi yes i have tried everything ,i have caled sky not realising they were shut at 8pm,this is so annoying .

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Advocate

Re: Trying to cancel subscription

All i have recieved through email is congratulating me on my ranking in the community, ithought i was going to be guided on how to cancel this .

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NOW TV Team (Retired)

Re: Trying to cancel subscription

Hi @Browneyes

 

I have sent you an e-mail. Please keep a look out in your inbox and check all folders. I await your reply.

 

Cheers

Ranj

NOW TV Team

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Observer

Re: Trying to cancel subscription

I am trying to cancel my free trail. Can you please let me know how to do this as I have now had sky installed

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Legend 5
Legend 5

Re: Trying to cancel subscription

@royaldecameron visit My Account and click on the Cancel Pass next to your current movie pass (and if you've got one your entertainment pass). 

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Advocate

Re: Trying to cancel subscription

That's not good enough. This is the second time I have tried cancelling. I must have an account opened as I am being charged the Β£9.99 a month. You claim it's easy to subscribe and unsubscribe but clearly this is false advertising. I will be on live chat later. As this seems the only way to sort it. I will make sure that none of my friends or family use this service again. Very disgruntled customer. Maybe one for watchdog!!!
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NOW TV Team (Retired)

Re: Trying to cancel subscription

Hi @JULANG76

 

Very sorry to hear that you feel this way 😞

 

I believe your issue is now sorted, however if there's anything else, please let us know.

 

Birgit

NOW TV Team

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Advocate

Re: Trying to cancel subscription

im trying to cancel but it seems i already have but im still getting charged everynth i want my money back or stop the transation immeditly this ing to cancel a simple thing has really ###### me off

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Legend 5
Legend 5

Re: Trying to cancel subscription

@teljryoung have you tried the advice in this help page http://help.nowtv.com/article/Cancelled-but-still-being-charged

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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