08-10-2014 23:31
I want to cancel my subscription but after following the instructions several times I still cant manage to do this, please can someone help me. the option to go to my account is usless it does nothing but take me back to main page. trying contacting now tv direct that is also usless...
Solved! Go to Solution.
08-10-2014 23:35 - last edited on 14-11-2017 9:28 by Karl-F
http://help.nowtv.com/article/Cancel-NOW-TV
Have you tried link above? If that doesn't work you need live chat between 8am and midnight i think the times are now.
24-12-2020 7:25
@Anonymous User
Simple solution, call the broadband team on the 0800 free from number found on the link below
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
29-12-2020 23:06
Hi @gavs82008 thanks for taking the time to reply.
It ain't gonna get fixed by me again trying to navigate nowTV's broken website. It needs an engineer to come out and fix the cables / cabinets between here and the exchange.
That link takes me to a page that, basically, blames covid for Nowtv's lack of support.
I was hoping it would lead to a button that says cancel my "service" and receive at least £150 compensation, so far.
Cheers,
Martin
30-12-2020 7:17
@Anonymous User
No worries bud, have you tried calling the 0800 free from number found on the link provided?
Hopefully Now TV staff can work something out for you.
30-12-2020 12:51
@gavs82008 thanks again, I see no 0800 number on that page.
My internet connection between modem and Exchange is so bad right now that it can take minutes for some pages to load.
When the page eventually loads, half of it is not viewable. The site is NOT "lessabled" friendly.
I did mamage to complete a form and submit it. That took me nearly an hour.
So far no response.
I think I have done more than enough to work with nowtv, but they are not listening.
All the advice from nowtv here re poor connection ASSUMES poor WiFi. There is nothing wrong with my wifi. Thinkbroadband BQM testing clearly shows the issue is between modem and exchange. High latency resulting in massive packet loss.
Nowtv own "speed" test says nothing wrong. That is incorrect.
My wife has just suggested trying your link herself. As you might imagine, I do try to do things myself. On this occasion, nowtv have failed miserably and i must rely on help from my carer 😞
Cheers
Martin
30-12-2020 13:09
@Anonymous User
The number is definetley there.
How to submit your complaint:
03-01-2021 13:02
i would be happy to stay with you with your online deals but if this is not sorted today will just go online for best deal
03-01-2021 13:26
@Anonymous User
As this is a customer forum, you are best to give the broadband team a call using the number in the post above yours
21-01-2021 17:19
I am trying to cancel my subscription and can't as I no longer have access to my old sky account it was started with.
NowTV is taking money out of my account without me being able to stop it as it doesn't recognise my payment card. How can I resolve this. Currently on phone to bank to get it stopped
21-01-2021 19:15
@Anonymous User
Have a look at 2 posts above yours and you will find ways to get in touch with Now TV.
Hope you get it sorted!
03-02-2021 9:18
Trying to cancel my passes its the most frustrating thing there is no cancel button