08-10-2014 23:31
I want to cancel my subscription but after following the instructions several times I still cant manage to do this, please can someone help me. the option to go to my account is usless it does nothing but take me back to main page. trying contacting now tv direct that is also usless...
Solved! Go to Solution.
08-10-2014 23:35 - last edited on 14-11-2017 9:28 by Karl-F
http://help.nowtv.com/article/Cancel-NOW-TV
Have you tried link above? If that doesn't work you need live chat between 8am and midnight i think the times are now.
23-06-2016 14:14
@Anonymous User wrote:Trying to cancel my subscription, but where NOW TV tells me the cancel button should be on my passes is a button taking me to iTunes. Need to cancel urgently or should I cancel the DD from my bank? How do you live chat on here with NOW TV???????
Hi and welcome to the forum @Anonymous User
The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Here's what you need to do: -
And the easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so-everyone-knows: -
27-06-2016 11:00
Hi @Anonymous User
If your paying iTunes for your NOW TV service then you would need to cancel your pass via that method as well.
This article will help https://support.apple.com/en-gb/HT202039
Thanks
Andy
10-08-2016 10:50
Hi
This doesn't seem to work either, im so fustrated all i wanted was to cancel it!
I forgot i even had it, Is there no contact number for them?
When i go to the 'passes@ page it states for to give my card details ( to clarify that i'm over 18), but then at the bottom it needs me to accept the payment!!
Please help anyone!
Regards
Liza
10-08-2016 10:59 - edited 10-08-2016 11:01
@Anonymous User
If you are being asked to re enter your bank card details then you are using an older inactive username.
Have you used any other usernames previously on your account, if so go back into My Passes until you can click on the cancel button without the bank card request message poping up on the screen.
If you are still struggling then contact nowtv live chat on the link page below.
http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV
10-08-2016 10:59
@Anonymous User wrote:I forgot i even had it, Is there no contact number for them?
Hi @Anonymous User,
Given that this is an open/public forum and you have an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your problem to them...
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
22-05-2018 15:59
Thank you for the link for canceling now tv there sneeky lol
19-12-2018 4:03
Yeah tried that but just isn't helping at all it just feels like its made as hard as possible to cancel but thanks for the advice I will go on live chat once there live
25-08-2019 14:33
Trying to cancel everything out.
23-08-2020 15:55
I have been trying since 9am this morning to get thru on chat to cancel.
It's a joke,customer service ZERO.
Eady to sign up but Nowtv make it way to difficult to cancel.
I'm being charged still for my last home since I moved to BT at my new house.
29-08-2020 9:51
Nothing on the site is helping me cancel last payment was taken Oct 2019 and I'm still paying for it