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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
  • 9234 Views
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Memberships of sport

I thought I was on deal of £21 per month but I’ve been charged the full amount For me it’s not worth the full amount, I was prepared to pay £21, Could yountell me what your prepared to do, I know I’ve been a member a long time, before I cancel my mem...

Tinson by • Advocate
  • 312 Views
  • 2 replies
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Joint account

Is it possible to have a joint account with NOW and how would I make that happen?

D247 by • Advocate
  • 227 Views
  • 1 replies
  • 1 thanks

Predatory streaming service

I hate NowTv - the most predatory streaming service in the UK! 1st tricked into a 6 month contact by very fine print promotion, then attempted to cancel my contract only to be charged the following week. Their use of dark UX patterns is seriously sle...

Sharing account with my girlfriend

Hi,my girlfriend recently moved to a new address and I want to know if she can continue to use my account? It will be a different IP address and everything. Or do we need to set up a new account for her at her new address? Thanks for the advice.

TA1 by • Mentor
  • 502 Views
  • 6 replies
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Increased bills

My bill increase from 17.99 to 21.49 for the last 2 months which I was not happy with but continued as could not be bothered to shop for cheaper and still seemed cheap. But now this month I have been charged 28.50 and have no explanation as to why. T...

Me80 by • Newbie
  • 437 Views
  • 2 replies
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Increase in bill without notification

In the summer I received an email advising payment would be going up to £21.50 and that I did not need to do anything if I agreed. Just seen on my Statement that they took £36.50 without any notification

New Offer...no way of buying it!

Been emailed a 12 month offer ...yes ok i'd like to select that....email shows NO advice on how to, and account has no options to select. Are they taking the mick?

NowThen by • Advocate
  • 248 Views
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