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Dimples87
Newbie

Subscription

I’ve had 2 payments come out my bank and I have not set up an account and now I can’t cancel it as it says I’m in a minimum 6 months contract 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Dimples87 

Sounds like you took the offer on this part of the website.
https://www.nowtv.com/offers

It is stated very clearly that it is a 6 month minimum term. As part of signing up to anything you should pay full attention to what you are taking out.

Staff won’t reply to you on here.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Go onto live chat and see if staff take pity on you. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Dimples87 

Or do you mean that somebody else has bought this, using your debit or credit card details?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.