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Anonymous User
Not applicable

‎17-11-2015 18:19

iPhone app not recognising my details

Tried logging in to my iPhone app this morning but my details not being recognised (and still not). Has anything happened over last few days as seems to be a common theme?
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3 REPLIES 3
caseyb1993
Legend 5
Legend 5

‎17-11-2015 18:41

@Anonymous User Hi, some people have had trouble with the iPhone app.

You can follow this thread:

 

http://community.nowtv.com/t5/iPhone-iPod-and-iPad/Can-t-log-in-on-my-phone/m-p/336528#U336528

 

 

Or jump on live chat for more advice

 

http://help.nowtv.com/article/None-of-the-above

Scroll to the bottom of the page and click the blue contact us button. On the following page, click on live chat.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Anonymous User
Not applicable

‎30-11-2015 13:23

I have the same problem. Is there a fix for this yet?

 

I can login to Now tv fine on a browser on my phone or PC but when I use the same details to login to my iphone 6 it just says 'Sorry your sign in details aren't recognised'. It was working fine last week and I have triple-checked that I'm putting in the right information. I've also deleted the app and reinstalled this week but none of this has made any difference.

 

What next?

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Karl-F
Community Manager
Community Manager

‎03-12-2015 13:19

In response to Anonymous User's comment

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I'm sorry for the issues you have encountered when trying to sign in. 

 

I have sent you an email in regards to your query, so please keep an eye on your inbox. 

 

Thanks, 

 

Karl

NOW TV Team

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