Topics with Label: Installation

FTTP

We have just left sky which was FTTP. Open reach have just been out sent by Now who say I can’t have FTTP and only FTTC with copper from the cabinet to the house. I don’t understand as they are the same company, is this right? thanks

Why am I waiting for install?

Himy flatmate moved out and the WiFi was in her name so she cancelled it. I’ve tried to sign up in my name and it’s saying I’ve got to wait for an engineer to come and set the WiFi up? We already have a hub in place and a working line to the property...

Setting up problem of broadband

I just move in to a new flat and the account is activated and try to set up the NOW broadband/ Wi-Fi (already followed the guide they provide), attempted many times but still not success, any ways to check what is the problem or request a technician ...

Helpline opening hours

Hi can anyone tell me if the helpline is open on a Sunday and what times? thank you

Noise on landline outgoing calls only

A few weeks ago I started to have occasional interference on my landline but only on outgoing calls - all incoming calls are clear. The interference can also be heard by the other person. Since then it has increased and reached the stage where makin...

Broadband not installed, live date was 12/5/22

Hi I was told my live date was yesterday, waited until midnight but nothing, phoned up this morning and was told there’s been a problem with open reach on the line and there's no time frame or date when I will have my internet up. This is ridiculous ...

Sign-up list for installation cancellations?

Hi, I was wondering if there was any way to sign up to a cancellation list for installations? The installation date I had quoted was several weeks away and since my dates are pretty flexible, I wondered if there is anyway I can put myself forward to ...

New Phone Line or existing one.

Hey all. I'm moving into a rented property in 3 weeks. Viewed it today and saw theres a phone line into the house. House has lay empty for months.When I sign up for broadband and select new line, does that require the engineer to come in and do any w...

Broadband No working

My internet is bad, I don't know if the installation or the service itself. I don't know what else to do or how to complain. not solve. I call them, the problem is solved and the same day it happens again. Horrible.

Poor WiFi Signal In Rooms Away From the Hub 2

I’ve just joined nowtv broadband and my experience is not good. The hub doesn’t give good coverage whereas as my sky,bt have. The issue is with the hub and nothing else it works fine if your close to it. I cannot even play Netflix, PS4 in bedrooms up...

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