Noise on landline outgoing calls only

[JimmieS]

A few weeks ago I started to have occasional interference on my landline but only on outgoing calls - all incoming calls are clear. The interference  can also be heard by the other person. Since then it has increased and reached the stage where making calls is a waste of time as it is next to impossible to have a conversation. I have carried out the steps in the guidance info including replacing the micro filter with a new one yet nothing had improved. Advice please.  

[Jayach]

Very odd, I can't see why outgoing calls should be any different to incoming as regards quality.

Do you have multiple extension sockets in use and do they all have filters?

[JimmieS]

Thanks for your quick reply. I have a pair of BT phones and one Panasonic with micro filters fitted to each of the  two sockets. Fitting a new filter to the master  socket had no effect.

[Jayach]

Try disconnecting the phone(s) on any extension sockets and only have one on the master socket filter. and see it it is the same.

[JimmieS]

Hi Jatach, apologies for delay. Did as advised without any success.

[Jayach]

Just one last thing to try before calling Now. Try in the test socket (if you have one) with 2 different hand sets. If they both have the same problem in the test socket it must be a fault on the line (but a very odd one) and Now will need to call out Openreach.

To call Now use the number in this link: How to make a complaint (nowtv.com)