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Anonymous User
Not applicable

‎30-05-2022 22:34

Why am I waiting for install?

Hi

my flatmate moved out and the WiFi was in her name so she cancelled it. I’ve tried to sign up in my name and it’s saying I’ve got to wait for an engineer to come and set the WiFi up? We already have a hub in place and a working line to the property so I’m not sure why I’m waiting two weeks for this when we already get your service? I understand the MAC codes are different on the hubs so I may have to wait for a new hub, but why an engineer? This seems silly. 

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1 REPLY 1
Jayach
Elite 3

‎30-05-2022 23:50

It's what happens when everything is automated, individual circumstances are not taken into consideration.

By saying you need an engineer, they are really saying we need Openreach to do their bit (not that there is much for them to do).

Has the pervious broadband already ceased? Either hub will work, the MAC address is not taken into account.

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