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kv25
Advocate
‎13-09-2022 22:05

technical issues

technical issues says there is a problem and cannot check hub,but the hubs setup correctly i`m getting 79mbs down and 20 mbss up

0
1 Solution
schnapps
Legend 5
Legend 5
‎13-09-2022 23:47

Hi @kv25

I get this now and again when I do a random technical check on my NOW Broadband account and because my Internet speeds measured and Internet seem perfectly fine to me I just ignore it.

Then a day or two later doing another random technical check on my account it then says everything is fine and back to normal.

If you are happy with your Internet speeds and your landline phone if you have one is working has normal, then for now just ignore the technical checks saying there is a problem.

If the message persists after a day or two then perhaps get in touch with the NOW Broadband Team. 

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3 Replies
schnapps
Legend 5
Legend 5
‎13-09-2022 23:47

Hi @kv25

I get this now and again when I do a random technical check on my NOW Broadband account and because my Internet speeds measured and Internet seem perfectly fine to me I just ignore it.

Then a day or two later doing another random technical check on my account it then says everything is fine and back to normal.

If you are happy with your Internet speeds and your landline phone if you have one is working has normal, then for now just ignore the technical checks saying there is a problem.

If the message persists after a day or two then perhaps get in touch with the NOW Broadband Team. 

kv25
Advocate
‎14-09-2022 12:09

In response to schnapps

it seems nothing is new had similar problems with bt,will ignore problem

RoyB
Legend
‎14-09-2022 15:43

@kv25 

Now have technical issues with their Technical Issues 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.