cancel
Showing results for 
Search instead for 
Did you mean: 
Gina1
Advocate

Phone line stopped working

My phone line has just stopped working ? Have left it a few weeks . Checked phone line , phone etc all works. Broadband working perfect . I live on my own and have poor health so really need it to be fixed 

4 Replies
redchiz1
Elite 2

Have you tried connecting the phone directly at the test socket, if you have one? Otherwise, you need to call 0330 041 2518 from a mobile, or other line. 

Gina1
Advocate

Yes I have ? Still nothing

gavs82008
Legend 5
Legend 5

@Gina1 

What do you mean by still nothing?

When you called the number, what happened? As a guess NOW would arrange with OpenReach to send out an engineer to investigate.

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite

You really need to contact Now. Use the methods in the link below, call from a mobile if you have one.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1