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Anonymous User
Not applicable

When Now doesn't update you :(

My internet connection has not worked for a week now, after the engineer told me it would by the end of last Tuesday.

 

I called customer service and received then a text message about NOW giving me more info about the issue by Monday. Monday is over and no message or update, and I still have no internet.

 

And the last joke? I try to fill an auto compensation form, and everytime I submit it, the website says "there was an error".

 

Sometimes I wonder if chose the wrong company 😕

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Sorry to hear about your situation. 

All I can suggest is to keep calling the broadband team 

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.

 

Also this link will show you all known issues/planned works with NOW services.

https://help.nowtv.com/service-status

FYI that I do not work for NOW, just a NOW customer trying to help