Set up new account and received Now box through post with all the connections to a BT socket. Advised that no engineer was needed so, as today is the day, plugged all the gear in and waited for activation with baited breath.
Nothing has happened all day so I call only to be told that an engineer is needed at the “interchange” and this will take another 2-5 days!
my query is…why was this not apparent when checks were made originally and I was advised no engineer was needed?
I’m not usually a moaner but I work from home and the internet is needed. I took a day off work for the swap over to happen and now I have to book several more unpaid days. Also, is there a link somewhere where I can track this engineer and hopefully get a hint when they’re coming or do I have to just sit with my modem on and hoping that it’ll just kick in one day?
