Ping, and download

[Daniel91]

Not sure if this is an outage problem as usually everything is all okay.

But I have just tried to play a game online which prompted me to run a ping test in both cmd, and online. Ping usually is great at around 20ms, however, it is sitting at 100+ms currently. With a download of 10Mbps, usually 40+. When using the NOW test it says everything is all fine with the line, and that speed to property is 49Mbps which is just isn't,

Anyone have any advice with who to contact if this persists? Or any fixes? Tried the obvious fixes

[RoyB]

@Daniel91 

As this is a broadband issue, you can contact Now Broadband support on the telephone number they gave you for this when you signed up, to get this looked at.

If you can’t remember, or find, the number,  then sorry I can’t just post it, lest streaming members be tempted to try to use it, and thus block it up, but see here for a posting with a link that will lead you to the phone number you can call them on.

Speed to the property is effectively the speed that Now have set your line to, a speed you never actually quite get, due to various overheads, but 40 should be achievable of that 49.

However, I use fast.com for a more accurate reflection of actual upload, download and latency (ping) numbers, which it measures both loaded and unloaded.

[Jayach]

I can't tell you the number, but I can tell you where to find it.

How to make a complaint (nowtv.com)

[RoyB]

@Jayach 

Hey, nobody said that Now’s attitude to us publishing the number makes sense!

[Jayach]

Oh that's new. When you reply to a post, it now attaches it to the post. Should stop the confusion when you don't know who replies are aimed at.

Edit: Strange this one didn't do it. I wonder what was different about my previous reply?

[RoyB]

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@Jayach wrote:

Oh that's new. When you reply to a post, it now attaches it to the post. Should stop the confusion when you don't know who replies are aimed at.

Edit: Strange this one didn't do it. I wonder what was different about my previous reply?

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@Jayach 

Maybe you just happened to post straight after the one you were referring to? Or maybe this is the difference between Reply, which now attaches to the posting you are replying to, and Post Reply, which goes last in the thread, as before.

Certainly, the only choice I apparently get is to see the postings in the thread Oldest to Newest, or Newest to Oldest.

I use @{name} to indicate who I am replying to, as above; if I needed to indicate exactly which posting, I quoted it. But perhaps now I don’t need to, I just ensure I use Reply, not Post Reply.

The rules seem to have changed a little here, though; previously I just pressed Reply on the posting, the only ‘Reply’ that was being offered, turned my iPad to landscape, hit the three dots on the end of the Options and picked up the “ option.

Now, I have to choose to Reply to the specific posting, or I can use the ‘Post Reply’ at the very bottom to reply to the OP (or at least it quotes the original posting, if I use quoting there). And I think you used Reply in one case, and Post Reply in the other.

And I still have to turn my iPad to Portrait to get the quote option, but now I see it there, and don’t have to hit the three dots.

How very Now, though, to change how the Community appears and how it works without even a single word of announcement. Let alone documenting the changes made, and leaving us to scrabble about trying to figure them out.

Or is there such a posting, and I missed it?

NB: I shall now live in fear and trembling of someone posting a Reply to something buried on Page 18 of a 100-page thread. I hope the new presentation will make such a posting easy to find….

[RoyB]

Well, the problem of 100-page threads has been done away with by the simple expedient of doing away with pages. I’m not sure I approve of that…

But I did try burying a post, and the notification under Community Activity did seem to point directly to it,

But now it just points to the first posting, so maybe the apparently successful result before was just an artefact 

[RoyB]

@Jayach  @gavs82008 @schnapps 

Oh, this is b-a-a-d.

I just ‘buried’ a post by replying to a randomly chosen posting in ‘Update Now TV app for apple TV’ (from an Anonymous User, so as not to disturb anybody with a notification), and it has gone into Community Activity with today’s date; but choosing that link does not go to that posting (it seems to go to first unread, according to the URL).

Anticipating trouble, I put a unique string in my posting (Charlie horse four, no spaces); and while a Search on this finds it and gets me back to my posting, this would normally be an unusual thing to do, and without it, the posting is effectively lost.

So you are in needle in a haystack country, and without a magnet.

Allowing replies to replies, rather than the previous setup of just replies to threads, has multiple implications for indexing and searching, and these don’t seem to have been taken into account 😢

Perhaps some kind three-star General would like to try this, and if valid, push these difficulties up the tree?

[schnapps]

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@RoyB wrote:

@Jayach  @gavs82008 @schnapps 

Oh, this is b-a-a-d.

I just ‘buried’ a post by replying to a randomly chosen posting in ‘Update Now TV app for apple TV’ (from an Anonymous User, so as not to disturb anybody with a notification), and it has gone into Community Activity with today’s date; but choosing that link does not go to that posting (it seems to go to first unread, according to the URL).

Anticipating trouble, I put a unique string in my posting (Charlie horse four, no spaces); and while a Search on this finds it and gets me back to my posting, this would normally be an unusual thing to do, and without it, the posting is effectively lost.

So you are in needle in a haystack country, and without a magnet.

Allowing replies to replies, rather than the previous setup of just replies to threads, has multiple implications for indexing and searching, and these don’t seem to have been taken into account 😢

Perhaps some kind three-star General would like to try this, and if valid, push these difficulties up the tree?

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Hi @RoyB 

Done, I have passed your feedback on to the NOW Community Manager.

[RoyB]

@schnapps 

Thank you, kind sir

As a further issue, I just tried sorting that long, long Apple thread Newest to Oldest.

While that did change it, I thought at first it hadn’t worked as I could still see what were newer dates behind older ones.

But it looks as if the software has been noting if our Replies were ‘Reply’ replies or ‘Post Reply’ replies all along, and has now arranged them accordingly.

The net result is that ‘Newest to Oldest’ is effectively unusable, using what on Newsgroups would be a Threaded structure, but showing it as a List.

[schnapps]

Hi @RoyB 

Noted by myself also.

The Community Manager has passed this on to the forum software developer to be fixed.

[Simon-J]

@RoyB 

Nothing to stop you tagging me in yourself you know? 😉

I've been trying to replicate the problems you're seeing and I'm seeing the issue too. I'll need to escalate this - just to be sure I've got it right - the 2 key issues seem to be:

- When you reply to another reply within a thread the "Community Activity" component doesn't recognize that as the latest message in the thread and just "jumps" you to the end of the thread? 

- Sorting by Oldest / Newest or the reverse doesn't seem to work, posts appear out of order.

This is what I'm seeing myself and I think what you're also describing? Let me know if that's not right.

Thanks

Simon

[Jayach]

And the pages, every thread now seems to be one looooong stream of posts.

[Jayach]

Also, it indicates when there are new posts in a thread, even when I posted it. I already know that!

[Simon-J]

@Jayach do you mean that there all on the same page or that they appear without a gap?

[Jayach]

No, that the the heading for the categories are dark when there are new posts, but the only new post is mine. It previously only showed when there were new unread posts, not my own.

[RoyB]

@Jayach @Simon-J 

Working from the Community Activity list, I expect to see in Bold any thread that I haven’t read or that has had a new posting since I last read it, and in Roman (normal, not bold) any other thread, i.e. that has had no new postings since I last read or updated it.

In practice though, working forward in time from where I last left off reading and possibly replying, I keep finding threads not in Bold that I haven’t read.

That this happens makes me think that either I don’t understand the real rules in force, or that there is a bug.

I do expect some threads not in Bold to appear as I read forward, e.g. if I am replying to some threads last updated yesterday, they should go and sit at Time Now, not Bold, so I will encounter them when I read through what was then Time Now, and if they haven’t been subsequently updated yet again, by somebody else, and moved on further, then they will be non-Bold.

But I don’t understand why I am encountering non-Bold threads which contain postings I haven’t read.

(I also don’t know if I am still going to be able to find my way around if the unread postings are now scattered within the thread instead of all being at the end like they were, but that is another story),

[RoyB]

Hi @Simon-J 

If you look in Community Activity, a few posts down, ‘Update Now TV app for Apple TV’, that was put there when I added a Reply to a Reply in that thread this morning, and the underlying URL there looks like this:-

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Update-Now-TV-app-for-apple-TV/td-p/366659/ju...

i.e. it jumps to first unread, and not to the post that I made.So anybody wanting to see what update was made to the thread to merit it being in Community Activity will be taken somewhere else in the thread, and will have no idea what the update was, and will wonder why the entry is there at all.

(You can see the entry I posted by searching the Community for ‘Charlie horse four’ -without the spaces - a unique marker I added in anticipation of difficulties like this. I can’t quote it without the spaces in here, because then it wouldn’t be unique any more).

Sorting by Oldest/Newest does actually ‘work’ I think, but not by date in thread, in the single-level list we have all been used to. Now, for any Reply in the thread, the Replys that were to that Reply sort immediately underneath it, with potentially many levels of Replys to Replys nested under that. And within each level, the sorting is indeed Oldest first or Newest first, depending on which you choose; but the Reply hierarchy, which we have not encountered before, takes precedence.

(Diagram on request, but looking at the ‘Update Now TV app for Apple TV’ thread with the above paragraph in mind may make it clearer).

The trouble here, I think, is we used to hang our Replys off any posting in a thread, and it didn’t make any difference which, the Reply went and sat at the end of the thread; a single-level model.

But unbeknownst to us, the Community software was keeping track of exactly which posting we had replied to, and in this new model, where it matters which posting you Reply to, and whether you Reply or Post Reply, it is building and showing a hierarchy based on which Reply each subsequent Reply was made to back then, when it didn’t matter,

(Have I explained this well enough? Please let me know if not)

[Jayach]

And @Simon-J , any chance of finding out why I can't post images?

[Simon-J]

Hi @Jayach - apologies we have been investigating that you should've been able to once you reached a certain rank but something's gone wrong there - I can manually give you the permission, that won't take a moment but as a solution to the bigger issue we're looking at making it so anyone can post an image, just a case of having the right moderation behind it.

[Simon-J]

@Jayach You should now be able to upload images 🙂