26-11-2019 17:02
Hi,
When are we going to get a resolution to this new update that has made all iso devices that cannot install the latest operating system fixed?
As I personally am not going buy new devices to use this service so will cancel and use someone else if it is not resolved soon.
thanks
Solved! Go to Solution.
26-11-2019 18:39
Same here. And no human being to speak to.
10-12-2019 14:27
There was a new version rolled out yesterday evening on iOS which has fixed the crashing issue I was having with the app so that would be worth a try @Anonymous User
12-12-2019 16:13
Thank you very much for the update which is much appreciated. I have tried it and it does work Yippee!
27-11-2019 16:16
I have the same issue I cannot watch anything on ipad ios9 since this week's app update. I have tried to contact Now TV via chat online but it does not work. Someone needs to resolve this pronto, otherwise why am I paying for it? Very unhappy with this. I have tried uninstalling and reinstalling the app as well as numerous reboots and nothing works.
NOW TV technical customer services - DO SOMETHING!
27-11-2019 18:34
I have two ipads and non of them work but strangely, my samsung notebook , PC and tv do ?
What customer service is just a merry go round with no one to talk to. Great for sky because no one is accountable !!!!!!!!!
28-11-2019 16:24
I have just been advised by Now TV customer service that they are aware of this issue and have escalated it to the appropriate team and they will get back to me with an update asap.
Not sure what timescale that represents but forever hopeful it will be sooner rather than later!!
28-11-2019 23:18
Please let us know if they get back to you. So frustrating and absolutely no satisfactory response.
29-11-2019 21:50
Well Done !!!!!! at least you succeeded where I failed. Lets hope it makes a difference.
22-03-2021 19:36
I just cancelled, constantly crashes once ive watched one or two films on my TV, and will not restart again until i switch it off for a while.
Useless. Taking my money elsewhere.
22-03-2021 20:05
@Anonymous User
You’ve commented on a thread relating to iPad but you have mentioned your TV.
Can you elaborate what device you are using to watch NOW on?