Now TV iPad app keeps crashing

[Rikkibro]

Hi, 

When are we going to get a resolution to this new update that has made all iso devices that cannot install the latest operating system fixed? 

As I personally am not going buy new devices to use this service so will cancel and use someone else if it is not resolved soon. 

thanks 

[Slspdn · Accepted solution]

Same here. And no human being to speak to.

[Rikkibro]

which makes it worse! Really bad and they haven’t even said anything about it! Customer service ???? 

[Slspdn]

No live chat or email facility so I have cancelled subscription. Plenty of other applications on offer. 

[Ne1994]

Same here! Shuts down whenever I click anything. I’ve deleted it several times, and not allowed notifications and it still crashes! 

[not-now]

I also have that problem. My iPad doesn't upgrade past iOS 10, so using iOS 13 is a non starter. ;(

[spiceaddict29]

I have the same issue I cannot watch anything on ipad ios9 since this week's app update. I have tried to contact Now TV via chat online but it does not work. Someone needs to resolve this pronto, otherwise why am I paying for it? Very unhappy with this. I have tried uninstalling and reinstalling the app as well as numerous reboots and nothing works.

NOW TV technical customer services - DO SOMETHING!

[Cosplan]

I have two ipads and non of them work but strangely, my samsung notebook , PC and tv do ?

What customer service is just a merry go round with no one to talk to. Great for sky because no one is accountable !!!!!!!!!

[Kraptv001]

What the hell.... uninstalled reinstalled uninstalled reinstalled turned off turned on  twice..why oh why is it crashing was happily watching now TVs movies until 7 days  ago ...hence my name kraptv001

[spiceaddict29]

I have just been advised by Now TV customer service that they are aware of this issue and have escalated it to the appropriate team and they will get back to me with an update asap.

Not sure what timescale that represents but forever hopeful it will be sooner rather than later!!