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walkermatt
Advocate

No dial tone on landline, line busy when called

We recently switched to Now for Broadband and Phone. Fibre broadband is working well but over the last few days we have noticed that we do not have a dial tone on our landline and when we try and call our number we get a line busy tone. Any help would be greatly appreciated.

 

Matt.

2 Replies
gavs82008
Legend 5
Legend 5

@walkermatt 

Take a look at this link, where you can perform a "check my line"

https://help.nowtv.com/article/fix-problems-with-my-phone

 

Alternatively you can call the broadband team using your mobile. Number in my signature below. 

 

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Elite 2

Has it been like that since you joined, or was it OK to start with? Have you tried connecting your phone directly at the test socket to see if it works there?

 

Other than that you will need to contact NOW directly, details here