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- Re: My WIFI Signal is poor
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Anonymous User
Not applicable
04-08-2020 18:26
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I have been with NOW BB for just a few weeks and now that the BB signal has settled down I am happy with the speed I am receiving if connected to the router by ethernet. The Wifi signal in the same room as the router gives a good signal and the download speed is good. However, as soon as I move to any other room the Wifi signal is poor with a 70% reduction in download speed and at the top of the house it is non-existent. With my previous internet provider (talktalk) the wifi signal was good all over the house. I have tried changing the router wifi channel but it does not make a difference.
Do NOW BB provide Wifi extenders to make sure I can get wifi all around my house?
PWaH
Solved! Go to Solution.
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Anonymous User
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05-08-2020 10:34
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Hi PWaH
Looks like I have the same problem.
My particular problem is with calls using Wifi mobile phones. The signal drops off and only improves when I'm back on the same floor as the router. As you say, need to know if Wifi boosters available?
Greg73a
38 REPLIES 38
Anonymous User
Not applicable
08-11-2021 15:27
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I will try that but surely I shouldn't have to start messing around with
various settings. If the engineer had actually come to install the line and
router at the property as originally booked, they could/SHOULD have done
all that to ensure YOUR service, that I'M paying for, works as it should.
So far, not impressed at all. I called your helpline, who confirmed that
not only wasn't the service working correctly in the property, I'm not even
getting the guaranteed minimum speed to the property.
But apparently that 'guarantee is worthless and it means nothing. As a
customer, who is not getting the 'guaranteed' service, I don't get any
credit note, refund, nor the option of canceling. What is the point of
calling it 'guaranteed' ???
various settings. If the engineer had actually come to install the line and
router at the property as originally booked, they could/SHOULD have done
all that to ensure YOUR service, that I'M paying for, works as it should.
So far, not impressed at all. I called your helpline, who confirmed that
not only wasn't the service working correctly in the property, I'm not even
getting the guaranteed minimum speed to the property.
But apparently that 'guarantee is worthless and it means nothing. As a
customer, who is not getting the 'guaranteed' service, I don't get any
credit note, refund, nor the option of canceling. What is the point of
calling it 'guaranteed' ???
gavs82008
Legend 5
08-11-2021 15:52
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@Anonymous User
If you are truly unhappy you are best to call the broadband team, saying "your service" means nothing on a customer to customer forum.
FYI that I do not work for NOW, just a NOW customer trying to help
AnnieUpNorth
Mentor
08-11-2021 14:46
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Hi Gary. I tried splitting the signal but it didn't work. I had to buy a wif extender:
Anonymous User
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16-11-2021 16:34
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Did you install the Signal Extender and, if so, did this solve your poor signal problem?
AnnieUpNorth
Mentor
17-11-2021 10:27
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Yes, I did install the wi-fi extender and it certainly improved the signal.
OlderMowgli
Advocate
16-04-2022 19:33
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I am new customer and the WiFi is very poor. Can't go beyond current room.. my talk talk could go across the whole house...
What are the solutions now TV give? I'm still able to cancel my subscription
Anonymous User
Not applicable
16-04-2022 19:47
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I know this will sound strange, but a previous poster said that their old TalkTalk router (Sagemcom Fast 5364) worked on their Now line, after they factory reset it, so give it a try. Do let us know either way if you do try it.
Anonymous User
Not applicable
16-04-2022 22:17
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I moved my Wi-Fi box away from my telly and bam works fine now hope this helps
AnnieUpNorth
Mentor
17-04-2022 11:54
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I bought two wifi extenders to boost the signal and it's fine now.
OlderMowgli
Advocate
15-05-2022 21:43
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Apologies for not being able to respond. stupidly busy...
My son says the internet connecton is 'bearable'.
My house is big, so finding a wifi repeater that will cover the whole house, is an issue.
so, what router/repeater can i use in place of the nowtv one (the talktalk i gave back).
(the nowtv device is at the front of the house). the length from front to back is 18 metres, and from router to the left it is 10metre. , and it is currently on the 1st floor. i have a ground floor and later may go into the roof. - wifi in the kitchen downstairs is non existent.
Any advise on how i can remedy this I would be interested.
