04-08-2020 18:26
I have been with NOW BB for just a few weeks and now that the BB signal has settled down I am happy with the speed I am receiving if connected to the router by ethernet. The Wifi signal in the same room as the router gives a good signal and the download speed is good. However, as soon as I move to any other room the Wifi signal is poor with a 70% reduction in download speed and at the top of the house it is non-existent. With my previous internet provider (talktalk) the wifi signal was good all over the house. I have tried changing the router wifi channel but it does not make a difference.
Do NOW BB provide Wifi extenders to make sure I can get wifi all around my house?
PWaH
Solved! Go to Solution.
05-08-2020 10:34
Hi PWaH
Looks like I have the same problem.
My particular problem is with calls using Wifi mobile phones. The signal drops off and only improves when I'm back on the same floor as the router. As you say, need to know if Wifi boosters available?
Greg73a
08-11-2021 15:27
08-11-2021 15:52
@Anonymous User
If you are truly unhappy you are best to call the broadband team, saying "your service" means nothing on a customer to customer forum.
08-11-2021 14:46
Hi Gary. I tried splitting the signal but it didn't work. I had to buy a wif extender:
16-11-2021 16:34
Did you install the Signal Extender and, if so, did this solve your poor signal problem?
17-11-2021 10:27
Yes, I did install the wi-fi extender and it certainly improved the signal.
16-04-2022 19:33
I am new customer and the WiFi is very poor. Can't go beyond current room.. my talk talk could go across the whole house...
What are the solutions now TV give? I'm still able to cancel my subscription
16-04-2022 19:47
I know this will sound strange, but a previous poster said that their old TalkTalk router (Sagemcom Fast 5364) worked on their Now line, after they factory reset it, so give it a try. Do let us know either way if you do try it.
16-04-2022 22:17
17-04-2022 11:54
I bought two wifi extenders to boost the signal and it's fine now.
15-05-2022 21:43
Apologies for not being able to respond. stupidly busy...
My son says the internet connecton is 'bearable'.
My house is big, so finding a wifi repeater that will cover the whole house, is an issue.
so, what router/repeater can i use in place of the nowtv one (the talktalk i gave back).
(the nowtv device is at the front of the house). the length from front to back is 18 metres, and from router to the left it is 10metre. , and it is currently on the 1st floor. i have a ground floor and later may go into the roof. - wifi in the kitchen downstairs is non existent.
Any advise on how i can remedy this I would be interested.