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stevecanham
Advocate

we are not showing up as abroadband customer so cant find a phone number. Broadband signal drops off

We are a TV AND Broadband customer but are only showing as aTV customer so cant get in touch by phone.  Our broadband keeps dropping off - several times a day sometimes for up to an hour every day for last 5 or so days

1 Reply
Jayach
Expert 3

If you call them, they will presumably know you are a broadband customer. The phone number is here:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1