I have been with NOW BB for just a few weeks and now that the BB signal has settled down I am happy with the speed I am receiving if connected to the router by ethernet. The Wifi signal in the same room as the router gives a good signal and the download speed is good. However, as soon as I move to any other room the Wifi signal is poor with a 70% reduction in download speed and at the top of the house it is non-existent. With my previous internet provider (talktalk) the wifi signal was good all over the house. I have tried changing the router wifi channel but it does not make a difference.
Do NOW BB provide Wifi extenders to make sure I can get wifi all around my house?
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Looks like I have the same problem.
My particular problem is with calls using Wifi mobile phones. The signal drops off and only improves when I'm back on the same floor as the router. As you say, need to know if Wifi boosters available?
Give the broadband team a call.
NOW Broadband customers can get in touch anytime between 8am–11pm.
my wife i so bad and over the years has got worse I have it now split to do different networks and still just as bad now i by no means live in some big house I live in a gff my kitchen and lounge is open plan and yet I step out of the Lounge area and no Wi-Fi it’s actually shocking
Try performing a factory reset to the router by holding the reset button for around 10-15 seconds.
Give the broadband team a call to see what they can do.
How to submit your complaint:
Give us a call on 08007591213 to speak directly to a NOW advisor.
My WiFi is awful. No problems with previous suppliers, but thought I'd go with NOW broadband, although I 'now' wish I hadn't. Signal fine if standing next to router but as soon as I walk away and into another room, the signal becomes practically non-existent. I need a signal throughout the whole house, not just in the room where the router is. Pointless. Come on NOW! Sort this issue out!!!!!
Have you tried to split the Wi-fi?
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it.