21-01-2021 22:31
Hi yall
I have a super fibre broadband (about 63mbps download) which works ok but at least a dozen times I day I can notice a decrease in speed while browsing.
I managed to catch it this evening on speedtest at 2mbps download https://www.speedtest.net/result/10791248363
later at 11mbps https://www.speedtest.net/result/10791306215
and now at the staggering 0.72mbps https://www.speedtest.net/result/10791316671
I've tested the speed when I first signed up and it was happily going up into the 60's from the same place in my flat.
Wth is this and at which point do I start to have a case to complain & get money off my bill?
22-01-2021 7:31
@Anonymous User
Have a look at this link which might indicate there is an issue with your broadband
https://help.nowtv.com/article/having-trouble-with-your-broadband
To call the broadband team. The 0800 free from number is on the link below
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint: