no internet

[Anonymous User]

I recently moved houses and was meant to have my account transferred and running from the 20th. I had an engineer on that day, then someone from openline fixed the problems outside as apparently the line wasn't working correctly. however , I still have no internet connection. When I login to my account it says "Your broadband and calls haven't gone live yet.", but when I try to track it, it shows my old activation in the previous house. Any ideas?

[gavs82008]

@Anonymous User 

Have a look at this link which might indicate there is an issue with your broadband 

https://help.nowtv.com/article/having-trouble-with-your-broadband

To call the broadband team. The 0800 free from number is on the link below 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW TV advisor