31-05-2022 12:23
My internet drops at least once a minute and it won't let me do a line check and when I can it says all is fine and sometimes doesn't even show broadband test results just TV which I don't even have. The chat bot just sends me in circles and it appears to be impossible to speak to a human. This level of service is appalling as I have a broadband connection that I cannot use but have to pay for. My speed test via a wired connection ranges from 0.5mm to 17mb and the ping is from 0 to 68 so clearly a fault somewhere and I can't report it. I just want the service I am paying for.
Solved! Go to Solution.
31-05-2022 13:46
@Anonymous User
As mentioned by @Anonymous User
Contact numbers for broadband support are available.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
Or
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup
NOW Broadband Members can call us 8am–8pm, 7 days a week.
03300 412472
03-06-2022 16:46 - edited 03-06-2022 16:48
They aren't coming to fix over subscription as that's an issue that's been going on for nearly 10 years, they are coming to fix a separate issue which should be fairly easily resolved.
04-06-2022 13:44
@Anonymous User wrote:I know what the issue is and it is that my LLU is over subscribed and they are constantly in it trying to resolve issues
@Jayach wrote:
Oversubscription is not something that will be cured by a quick visit, but I do hope it goes well for you.
@Anonymous User wrote:They aren't coming to fix over subscription as that's an issue that's been going on for nearly 10 years, they are coming to fix a separate issue which should be fairly easily resolved.
No wonder I was confused.
03-06-2022 17:11
Loop.
03-06-2022 17:24
03-06-2022 22:34
Hell no, me neither. I wrote a whole reply this morning about LLU and it’s gone, not even pending under My Profile, or appearing as Saved Content if I start a new reply 😛
But Loop, not Link, is the only bit of my reply that you haven’t covered in your reply, so the waiting world isn’t missing anything …🤗