Broadband drops out multiple times a day

[AndyCoop]

Two or three times a day my broadband drops out, sometimes it re-connects after 5 minutes, other times it goes out for about 2 hours. On my box, the middle light flashes red whilst this happens. I am trying to navigate the website to actually talk to someone about this issue as I am not getting the full service I am paying for but I keep ending up on this community page. Can anyone help?

[gavs82008]

@AndyCoop 

Broadband staff won't be coming onto help. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Also when you report it and only when you report it you’ll no doubt be in line for compensation.
https://help.nowtv.com/article/auto-compensation

[AndyCoop]

@gavs82008 Thank you. I will see if any of these ideas work!