Brilliant Broadband connection is too slow for work from home

[Srinivas_Reddy]

Unfortunately, I couldn't able to choose other package in Now except Brillaint broad band which is basic but it made my life horrible.

Unable to connect the NOW Customer care to ask why they cannot upgrade my connection.

Unable to choose higher broad bands from the portal.

Now broadband is hell

[chilli2]

I'm guessing the brilliant (?) broadband is ADSL

What did you have at the property before, what speeds what ISP and what package?

What do you get when you put your details in here:

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

is there a waiting list?

 is it a FTTP priority exchange?

[Srinivas_Reddy]

I am not sure what previously was there in property but in same apartment my friend has Now Fibre connectivity but for me it is showing not available in Now.

I have checked the coverage but couldn't able to upload screenshot here

[Jayach]

Have you checked what other providers will offer you?

[redchiz1]

@Srinivas_Reddy 

Are you in the unfortunate position where ADSL broadband only is available in your area? In any event, whilst we speculate, your best bet is to call the support team directly on 0800 759 1213 between 8:00am and 8:00pm. 

[RoyB]

@Srinivas_Reddy 

Now Broadband is domestic broadband; if it works for WFH at all, that’s a bonus.

Why have you restricted yourself to Now Broadband? Though since the speeds are largely dictated by Openreach, it will likely be the same for any other FTTC provider anyway…

And this may be why you can’t get a faster speed.

Anyway, @redchiz1 has now given you the phone number to talk to Now Broadband, so they can explain what we have covered above.

Absent someone who can offer you FTTP or mobile broadband at a sensible price, every provider you approach will be equally hell 😢

[Srinivas_Reddy]

Actually I was told that Fibre connectivity not available for my flat, so I have restricted to use this basic plan.

Is there any way that I can get fibre connectivity 

[Jayach]

Did you use the link @redchiz1 posted earlier? What did it say?

Personally I prefer to use the telephone number checker as it identifies your actual line better.

BT Broadband (btwholesale.com)

[redchiz1]

@Jayach 

The phone number checker only works if you have a BT line, the rest of us have to use the address checker. 

[Jayach]

I don't have a BT line, mine was issued by Sky, and it works O.K. for me, but yes there are some numbers it doesn't work for, and then I would use the address checker, but the number checker is always my first choice.