This Hub does not connect to my computer via cable (ethernet)

[MYnow]

Two laptops connected via wifi, and two desktop computers must be connected via cable - this is required.

The WiFi connection works fine, no problems.
The first router did not connect via ethernet cable at all.
The second (i received the second one) connected to the computers immediately - automatically but!
After 30 minutes the router disconnected, this connection never came back.
The old router worked without any problems for many years and still works fine.
Does anyone have any advice? Why don't the new routers from NOW connect via ethernet cable?
Cheers.

[gavs82008]

@MYnow 

Have you tried a factory reset to the router?

https://help.nowtv.com/article/improve-broadband-speed

[MYnow]

Yes of course. I've tried almost everything. I spent several hours on the phone with the help line. It still does not work.

[gavs82008]

@MYnow 

You’re best to unmark my post a solution, I appreciate you just marked it cause I replied but I certainly didn’t help fix it for you. 

To follow up from @schnapps if that fails then you can always stick with the other router. Or ask on your next call with support for a replacement one.

[schnapps]

Hi @MYnow 

Bit of a long shot but have you tried Fast Ethernet instead of Gigabit in the NOW Router webpage Settings? 

Instructions in this linked thread below if you haven't tried it already.

https://community.nowtv.com/t5/PC-Mac/Ethernet-not-working-on-one-device/m-p/546335 

[schnapps]

Hi @MYnow 

On the second NOW Router you was issued from NOW does the Wi-Fi and internet still work on It ?

If not have you still got the original NOW Router that was sent out to you when you signed up to NOW Broadband ?

Does any of your Laptops have an Ethernet port on them or do you have any other device in the home such has a TV streamer or Smart TV with an Ethernet port on it just to temporary try getting a Ethernet connection working on the NOW Router ?

[MYnow]

1- yes, on both (first and second royter) wifi works properly.
2- the ethernet connection does not work on both.
3- Yes, I have a laptop with an ethernet connector, unfortunately there is also no cable connection on this device (from both new routers).
4- All 4 computers (two desktops and two laptops) connect seamlessly to the old roter (previous provider)

[schnapps]

Hi @MYnow 

I am assuming the two PC's have been tested when plugged directly into the back of the NOW Router Ethernet ports and there is no remote external Ethernet switcher box or power line Ethernet adaptors in the chain ?

[MYnow]

Yes, you Right.

[schnapps]

Hi @MYnow 

What spec Ethernet cables are you using ?

Where Cat5e works on all my Ethernet connected devices in my home with the NOW Hub 2 Router.

Out of curiosity what was the previous ISP Router you was using before moving to NOW Broadband ?

Hopefully other NOW forum members will chip in here with some further suggestions / advice, where unfortunately my IT & Networking knowledge is pretty much at a basic level.

[Jayach]

@MYnow 

I am suspecting that the cables you are using are not cat5e (or above), and the old router has only 100Mbs ports. The cables should have their category printed on them.

The ports on the Now router are 1000Mbs, but can be forced lower in the firmware, if required. (as stated by @schnapps earlier)

[MYnow]

To be honest, I have no idea what kind of cable I have.
They're grey, I've had them for many years, and they're probably from the IT department.
No markings on them. The cables are a few years old as well as the router.
The new router No1 did not recognize the connection at all, router No2 connected everything immediately automatically, after half an hour it disconnected and never came back.
WiFi still works fine in both.
I'm happy that I didn't throw away the router from my previous provider, it still works great.

[Jayach]

As the second router worked for a while, it's probably not the cables, but it's a shame we can't be sure of their specs.

I would seem unlikely to get 2 Now routers with faulty Ethernet ports, but anything is possible I suppose.

What router (model no?) are you currently using with Now and from what ISP?

[MYnow]

The photos show what the cable (gray and flat) and the model of the router look like.

https://i.postimg.cc/0NvGsyZq/IMG-20230518-202802085-HDR.jpg 

https://i.postimg.cc/gJkvxtfS/IMG-20230518-203323159-HDR.jpg 

[Jayach]

Sorry, I was not asking about the now router, I was was enquiring as to what router you are using that does work, and what ISP supplied it?

[Taras]

You probably need new cat 5e cables.