Chromecast has just started to not work, getting a message "Viewing stopped Something's gone wrong. If the problem persists contact online support team"
All was working ok until today. rebooted phone and chromecast same error. Anyone any ideas please?
Also, searched site, no idea how to contact online support - appears to not be an option, am I missing something obvious?
Solved! Go to Solution.
There has been an important development in relation to this problem. Yesterday evening, I received the following email:
"Hi, Thanks for your recent contact to NOW TV. We're really sorry to see you've been having issues when attempting to view NOW TV on your Chromecast device. We wanted to let you know that our technical team have been looking into this and the issue should now be resolved. Thanks for your patience whilst this was investigated. Happy Watching!
The NOW TV Team"
This morning I opened Google Chrome on my laptop and then the Now TV app on my tablet. I then attempted to cast from the tablet to the TV. It worked! I was also able to end the cast without issue. Tried several times and it worked fine every time. So it looks like the problem has, indeed, been resolved.
There was an update to Google Chrome that I downloaded before trying all this so, if you're still encountering the issue, you might want to check for the update first.
Hi @Anonymous User
I would try switching the power off to both your Chromecast and Router for about a minute then see if it will then work with the NowTV App.
Also, i would try casting to the Chromecast first before playing anything on the NowTV App and vice versa.
Maybe also try a fresh download of the NowTV App on your mobile casting device.
Should you have no joy, then use any of these communication methods in the link below to get in touch with NowTV, where live chat would be your best option.
thanks, tried everything I think, reset of chromecast, switched on and off, rebooted phone, reinstalled now tv app.........on live chat to now tv now I've managed to find the link!!
other apps all casting ok, just now tv
“However long it takes to fix plus however much time we have to spend answering this sort of question”.
I have the same issue here. Android user casting to Chromecast. Have Gen2, Gen3 and Ultra Chromecasts, none of which will cast. I'm unaware of any recent Chromecast firmware updates. None of my devices have automatically picked up any firmware recently. Reinstalled the app several times (last update 26th June 2020 as per Play Store). Rebooted and factory reset Chromecasts. Rebooted modem and router. Even tried jumping on the beta programme to try a newer firmware revision. No luck.
To me, this all points to a platform issue, so as @RoyB said, all we can do is wait.
I'm looking at alternatives at the moment as huddling around my phone to watch the F1 this afternoon isn't an option.