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robinl
Mentor

Chromecast not working

Chromecast has just started to not work, getting a message "Viewing stopped Something's gone wrong.  If the problem persists contact online support team"

 

All was working ok until today.  rebooted phone and chromecast same error. Anyone any ideas please?

 

Also, searched site, no idea how to contact online support - appears to not be an option, am I missing something obvious?

 

thanks!

1 Solution
Anonymous User
Not applicable

There has been an important development in relation to this problem. Yesterday evening, I received the following email:

 

"Hi, Thanks for your recent contact to NOW TV. We're really sorry to see you've been having issues when attempting to view NOW TV on your Chromecast device. We wanted to let you know that our technical team have been looking into this and the issue should now be resolved. Thanks for your patience whilst this was investigated. Happy Watching!

 

The NOW TV Team"

 

This morning I opened Google Chrome on my laptop and then the Now TV app on my tablet. I then attempted to cast from the tablet to the TV. It worked! I was also able to end the cast without issue. Tried several times and it worked fine every time. So it looks like the problem has, indeed, been resolved.

 

There was an update to Google Chrome that I downloaded before trying all this so, if you're still encountering the issue, you might want to check for the update first.

View solution in original post

53 Replies
schnapps
Legend 5
Legend 5

Hi @robinl 

 

I would try switching the power off to both your Chromecast and Router for about a minute then see if it will then work with the NowTV App.

 

Also, i would try casting to the Chromecast first before playing anything on the NowTV App and vice versa.

 

Maybe also try a fresh download of the NowTV App on your mobile casting device.

 

Should you have no joy, then use any of these communication methods in the link below to get in touch with NowTV, where live chat would be your best option.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

robinl
Mentor

thanks, tried everything I think, reset of chromecast, switched on and off, rebooted phone, reinstalled now tv app.........on live chat to now tv now I've managed to find the link!!

 

other apps all casting ok, just now tv

ukbobboy
Legend

@robinl  @schnapps 

 

Hi Robin

 

Quick question, do you know if the Chromecast device was recently updated?

 

 

UK Bob

robinl
Mentor

Hello UK Bob,

 

just checked and it's not been updated - version 1.42.172094, but just followed online instructions on updated an no change.

 

Robin

 

Anonymous User
Not applicable

I have had exactly the same problem after months of caasting working well.  Have tried an alternative chromecast device and my android device will not cast from Now .

kazz2
Advocate

Having the exact same issue, as soon as I try to cast to my TV it pops up with 'Viewing stopped'. Tried resetting chromecast, router, phone to no avail..

Anonymous User
Not applicable

Tried it at lunchtime today and got same message, yet working fine on I pad, just won’t cast to the Built in chrome on my Sony Tv 

Anonymous User
Not applicable

Exactly the same issue here.  What ISP are you with?  I am with Virgin and I know my router reset 2 days ago, probably received an update.  Would be interested to know if you are also on Virgin.

Anonymous User
Not applicable

Hi I,m on BT, just turned it off at mains, left it two minutes and started it again ....and fingers crossed it is now working

Anonymous User
Not applicable

Having the same issue on all devices

schnapps
Legend 5
Legend 5

Anonymous User
Not applicable

Having the same issue on all my devices that try to cast to chromecast

Bennyg1
Advocate

Me too. NowTV please get this fixed ASAP. 

Lots of sport on now and no way to watch on a big screen!

 

Not good!

Anonymous User
Not applicable

how long will it take you to sort this?

RoyB
Legend

@Anonymous User 

 

“However long it takes to fix plus however much time we have to spend answering this sort of question”.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gateauxblaster
Advocate

I have this exact same issue, can't cast anything from the NowTV app without getting the 'not working' error. Infuriating.

Anonymous User
Not applicable

Same issue here, can't cast to any devices.

 

Watching Liverpool game on my phone.... This sucks, 

 

 

Anonymous User
Not applicable

My casting has stopped working from my phone to my chromecast. 

Does anyone have any ideas as the app on my actual TV is not compatible anymore

Anonymous User
Not applicable

Hi All,

 

I have the same issue here. Android user casting to Chromecast. Have Gen2, Gen3 and Ultra Chromecasts, none of which will cast. I'm unaware of any recent Chromecast firmware updates. None of my devices have automatically picked up any firmware recently. Reinstalled the app several times (last update 26th June 2020 as per Play Store). Rebooted and factory reset Chromecasts. Rebooted modem and router. Even tried jumping on the beta programme to try a newer firmware revision. No luck.

 

To me, this all points to a platform issue, so as @RoyB said, all we can do is wait.

 

I'm looking at alternatives at the moment as huddling around my phone to watch the F1 this afternoon isn't an option.

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv

 

Good luck!

robinl
Mentor

Started to work again so managed to watch F1 qualifying, now stopped working again.

 

Clearly an issue with the app.