Error Code: OVP_00013

[Anonymous User]

I had accidentally forgot to turn off my work VPN when launching NOW TV Player on my laptop and have the above error code.

I cleared all cookies and history, made sure the VPN wasn't active and I removed NOWTV and reinstalled it but still showing the code.

It still works fine from my Phone app and TV.

Any suggestions on what I can try?

Thank you

[Anonymous User]

To confirm

I have now fixed the problem 

thank you

[redchiz1]

That was quick and good to know you got it sorted.

Anything you can share that may help others in similar circumstances? The benefit of a community after all.  🙂

[schnapps]

Hi @Anonymous User 

I don't use a PC for watching NOW myself, but i would be inclined to temporary power down both your PC and Router for a minute and then restart them both to see if this clears the VPN error message.

You could also try a logout and log back in on your NOW account and maybe try a different internet browser when watching NOW.

Apart from that get in touch with NOW live chat for further assistance and help.

Edit - Ignore my post, where you have seemed to resolved it whilst typing my reply 👍.