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Anonymous User
Not applicable

Error Code: OVP_00013

I had accidentally forgot to turn off my work VPN when launching NOW TV Player on my laptop and have the above error code.


I cleared all cookies and history, made sure the VPN wasn't active and I removed NOWTV and reinstalled it but still showing the code.


It still works fine from my Phone app and TV.


Any suggestions on what I can try?


Thank you

  • PC
Anonymous User
Not applicable

To confirm


I have now fixed the problem 


thank you

Champion 2

That was quick and good to know you got it sorted.


Anything you can share that may help others in similar circumstances? The benefit of a community after all.  🙂

Legend 5
Legend 5

Hi @Anonymous User 


I don't use a PC for watching NOW myself, but i would be inclined to temporary power down both your PC and Router for a minute and then restart them both to see if this clears the VPN error message.


You could also try a logout and log back in on your NOW account and maybe try a different internet browser when watching NOW.


Apart from that get in touch with NOW live chat for further assistance and help.


Edit - Ignore my post, where you have seemed to resolved it whilst typing my reply 👍.