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Gray1
Mentor

Now TV player does not work

 

The Now TV player is not fit for purpose

 

It used to work fine, then it stopped working, I reinstalled and did that was recommended in "Help"

 

Eventually I gave up cancelled my subscriptions.

 

Then purely by mistake, I got it working by using my VPN (Norton), so got my subscriptions back.

 

Now I have the stupid situation, that when I log in to Now TV, my VPN has of be OFF, then before I press play, I have to turn my VPN ON. That is the only I can get the payer to work. It makes no sense.

 

No other steaming service has this issue. Maybe Now TV (Sky) should revew their systems?

 

 

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gavs82008
Legend 5
Legend 5

Re: Now TV player does not work

@Gray1 

Have a look at this thread.

https://community.nowtv.com/t5/Account-Billing/VPN-Access-Restricterd/td-p/567913/jump-to/first-unre...

VPN use with NOW on any device is likely not to work. 
NOW are clamping down on VPNs being used.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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