Haven't received mine many months after setting up an account. Think this is the sort of thing that Radio 4 moneybox or an Ombudsman would be interested in. It was the only reason that NowTV were comparatively cheaper than the alternative companies providing broadband and they are either breaching advertising standards or contractually they are breaching terms and conditions. Consumer rights act 2015 should cover this.
timed out by employee Donnavon on the messaging service when trying to ask her to sort it out. Account has been opened for more than 60 days and subsequently my password needed to be reset to get back in. This is weird and warrants a trustpilot review I think. At least as a bonus I received a virtual badge and a spammy email for my first community post!
Same problem but now solved! The way it went:
1) waited and called - they said the 2 months must pass
2) the 2 months passed, called again - they said the bullsh*t that it's not their responsibility
3) sent a mail to the following addresses describing the story and saying that if I'm not getting a meaningful reply soon I'll go to ASA and similar authorities on fair advertisement:
I received my gift card within an hour 🙂 🙂
Good luck, all!