I'm in the same boat. Bad communication by now tv, they said it's a 3rd party in who send you the email and don't have any details to give me to chase it.... well that's the whole reason I went with now tv over some other provider. Anyone else got any tips for chasing these vouchers up please?
I signed up for service in August. The NOWTV promotion offered a GBP 50.00 gift card (I opted for the TESCO card and sent my request). I have sent several messages, called NOWTV and still no further forward. I would hope that a substantial company like NOWTV would honour the wording of its offer ( I have kept the original email requesting sign up for the gift card).
If I don't hear anything within 7 days I will complain in writing to NOWTV with a copy of their promotion. Might also CC to regulator
I set an alarm on my Google calendar for when this should be due (another 2-3 weeks yet), but my Tesco gift card email arrived yesterday (Fri 28th). Today I clicked on it and got my 2nd email which has another link which says "Get Gift". Sounds a bit immediate and I'm guessing I'll need to spend the lot in one go so I'm going to look online for £50 of stuff to buy which may be tricky as my freezer compartments are packed.
I also need to check what my voucher is redeemable on as slippers, socks and underwear never go out of fashion (in my house) :-)
I hope your emails come through soon too