cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Scholar

Free now tv cinema offer

Probably never get an answer on this.  Now TV simply avoiding the issue.

0 Thanks
Reply
Highlighted
Scholar

now tv Entertainment offer

The special offer just for me doesn’t work either. No answer from Now TV. Been over a week now. Still the same.


https://community.nowtv.com/t5/Offers-Vouchers/Special-Offer-Just-for-Me-not-working/m-p/516547#M508...

0 Thanks
Reply
Highlighted
Scholar

3 months of Sky Cinema FREE. NOT!

Sorry - changed subject back.

0 Thanks
Reply
Highlighted
Scholar

Re: 3 months of Sky Cinema FREE. NOT!

Duplicate

0 Thanks
Reply
Highlighted
Expert

Re: 3 months of Sky Cinema FREE. NOT!

Three months later...

 

 
On 17 Jan 2020, at 9:50 pm, NOW TV Help < [email removed]> wrote:


Hi Brain,

 

Ref: 05794711

 

Thanks for your patience. 

 

I have checked all the previous emails and see that you are not happy with the resolution. We did offer you a four months offer where in you would be paying £4.99 a month for four months. However you have turned it down. 

 

I am escalating this issue further to a specialised team who will help you further and get back to you via email. 

 

Your patience is appreciated while the team replies.

 

To contact us about this topic, reply to this email without changing the subject line.

 

Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat give us your reference number 05794711.

 

Thanks,

 

The NOW TV Team

 

0 Thanks
Reply
Expert

Re: 3 months of Sky Cinema FREE. NOT!

I would say that over 3 months was enough time to respond.
 
What I find unacceptable is that I have been told there are NEVER free offers when quite clearly a number of people including myself have received them.

Also why would I accept an offer of £4.99/month? After I accepted the free offer, it was showing as £4.80/month. Why would I pay 19p more?
0 Thanks
Reply
Highlighted
Expert 3

Re: 3 months of Sky Cinema FREE. NOT!

Did you ever resolve this?

0 Thanks
Reply
Highlighted
Expert

Re: 3 months of Sky Cinema FREE. NOT!

Funnily enough I got this today, so in the end I got the three months free...

 

Hi Brian,


Ref: 05794711

 

Thank you for your patience in allowing us to get back to you, and please accept my apologies for the delay in response. 

I can see from previous correspondence that you had contacted in regarding an offer that you were unable to claim. Whilst we have not been able to verify the offer, due to the time it has taken to resolve this I would like to offer to provide you with a 3 month voucher code to avail of The Sky Cinema Pass for free as a gesture of goodwill. 

Please let me know if you are happy to accept this as resolution to your complaint and I will supply the voucher on return. 

Kind Regards

View solution in original post

0 Thanks
Reply
Highlighted
Advocate

Re: 3 months of Sky Cinema FREE. NOT!

There is definitely something wrong with their system.

 

Last month, I cancelled a pass and was offered a 3 month free Entertainment pass as one of my offers, as others have reported above. I accepted the offer and it was due to start after an existing pass ended this month. However, when I logged in earlier this month I noticed there was a payment due of £4.80 per month for that service, not the 3 months free that I accepted, so I cancelled the Entertainment pass.

 

After cancellation, the system offered me a free 3 month trial of Sky Cinema. This was due to start on 26/4 after an existing pass had finished. However, I noticed today the offer has again been changed to £4.80 per month, due to start tomorrow. This was not the offer I signed up for and I therefore cancelled, as I am not paying £4.80 per month for a service when I was offered it for free.

 

This has happened twice on the same account two months running - there is clearly something wrong with the system where it is offering a 3 month trial (of both Entertainment and then Cinema) and then changing the offer later to £4.80 per month, without any notification. It is only luck that I noticed that you were going to bill me for free months.

 

This is clearly unacceptable. Please can NowTV kindly re-issue the 3 month free cinema and entertainment offers to my account. For the Entertainment offer unfortunately I did not take a screen shot, as I originally trusted NowTV as a brand and therefore had no reason to need evidence of an offer your system had offered me. For the Cinema pass, based on my previous experience, I have a clear print out of the offer I accepted.

 

Please can someone from NowTV contact me directly?

 

Many thanks

0 Thanks
Reply
Highlighted
Expert

Re: 3 months of Sky Cinema FREE. NOT!

@Anon99  Can you paste up the screenshot? Will prove we aren’t all liars.

 

 

Now (16/01/2020, 19:48:43): Yes, but the system generated offers are not free.
null (16/01/2020, 19:49:34): Mmm, are you stating that all the people on the thread are liars?
null (16/01/2020, 19:50:01): Including me?
Now (16/01/2020, 19:50:43): No, but NOW TV do not generate the code for free when cancelling the pass.

0 Thanks
Reply