cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Scholar

Free now tv cinema offer

Probably never get an answer on this.  Now TV simply avoiding the issue.

0 Thanks
Reply
Highlighted
Scholar

now tv Entertainment offer

The special offer just for me doesn’t work either. No answer from Now TV. Been over a week now. Still the same.


https://community.nowtv.com/t5/Offers-Vouchers/Special-Offer-Just-for-Me-not-working/m-p/516547#M508...

0 Thanks
Reply
Highlighted
Scholar

3 months of Sky Cinema FREE. NOT!

Sorry - changed subject back.

0 Thanks
Reply
Highlighted
Scholar

Re: 3 months of Sky Cinema FREE. NOT!

Duplicate

0 Thanks
Reply
Highlighted
Scholar 2

Re: 3 months of Sky Cinema FREE. NOT!

Three months later...

 

 
On 17 Jan 2020, at 9:50 pm, NOW TV Help < [email removed]> wrote:


Hi Brain,

 

Ref: 05794711

 

Thanks for your patience. 

 

I have checked all the previous emails and see that you are not happy with the resolution. We did offer you a four months offer where in you would be paying £4.99 a month for four months. However you have turned it down. 

 

I am escalating this issue further to a specialised team who will help you further and get back to you via email. 

 

Your patience is appreciated while the team replies.

 

To contact us about this topic, reply to this email without changing the subject line.

 

Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat give us your reference number 05794711.

 

Thanks,

 

The NOW TV Team

 

0 Thanks
Reply
Highlighted
Scholar 2

Re: 3 months of Sky Cinema FREE. NOT!

I would say that over 3 months was enough time to respond.
 
What I find unacceptable is that I have been told there are NEVER free offers when quite clearly a number of people including myself have received them.

Also why would I accept an offer of £4.99/month? After I accepted the free offer, it was showing as £4.80/month. Why would I pay 19p more?
0 Thanks
Reply
Highlighted
Expert 2

Re: 3 months of Sky Cinema FREE. NOT!

Did you ever resolve this?

0 Thanks
Reply
Scholar 2

Re: 3 months of Sky Cinema FREE. NOT!

Funnily enough I got this today, so in the end I got the three months free...

 

Hi Brian,


Ref: 05794711

 

Thank you for your patience in allowing us to get back to you, and please accept my apologies for the delay in response. 

I can see from previous correspondence that you had contacted in regarding an offer that you were unable to claim. Whilst we have not been able to verify the offer, due to the time it has taken to resolve this I would like to offer to provide you with a 3 month voucher code to avail of The Sky Cinema Pass for free as a gesture of goodwill. 

Please let me know if you are happy to accept this as resolution to your complaint and I will supply the voucher on return. 

Kind Regards

View solution in original post

0 Thanks
Reply