The special offer just for me doesn’t work either. No answer from Now TV. Been over a week now. Still the same.
Three months later...
Thanks for your patience.
I have checked all the previous emails and see that you are not happy with the resolution. We did offer you a four months offer where in you would be paying £4.99 a month for four months. However you have turned it down.
I am escalating this issue further to a specialised team who will help you further and get back to you via email.
Your patience is appreciated while the team replies.
To contact us about this topic, reply to this email without changing the subject line.
Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat give us your reference number 05794711.
The NOW TV Team
Funnily enough I got this today, so in the end I got the three months free...
Thank you for your patience in allowing us to get back to you, and please accept my apologies for the delay in response.
I can see from previous correspondence that you had contacted in regarding an offer that you were unable to claim. Whilst we have not been able to verify the offer, due to the time it has taken to resolve this I would like to offer to provide you with a 3 month voucher code to avail of The Sky Cinema Pass for free as a gesture of goodwill.
Please let me know if you are happy to accept this as resolution to your complaint and I will supply the voucher on return.
There is definitely something wrong with their system.
Last month, I cancelled a pass and was offered a 3 month free Entertainment pass as one of my offers, as others have reported above. I accepted the offer and it was due to start after an existing pass ended this month. However, when I logged in earlier this month I noticed there was a payment due of £4.80 per month for that service, not the 3 months free that I accepted, so I cancelled the Entertainment pass.
After cancellation, the system offered me a free 3 month trial of Sky Cinema. This was due to start on 26/4 after an existing pass had finished. However, I noticed today the offer has again been changed to £4.80 per month, due to start tomorrow. This was not the offer I signed up for and I therefore cancelled, as I am not paying £4.80 per month for a service when I was offered it for free.
This has happened twice on the same account two months running - there is clearly something wrong with the system where it is offering a 3 month trial (of both Entertainment and then Cinema) and then changing the offer later to £4.80 per month, without any notification. It is only luck that I noticed that you were going to bill me for free months.
This is clearly unacceptable. Please can NowTV kindly re-issue the 3 month free cinema and entertainment offers to my account. For the Entertainment offer unfortunately I did not take a screen shot, as I originally trusted NowTV as a brand and therefore had no reason to need evidence of an offer your system had offered me. For the Cinema pass, based on my previous experience, I have a clear print out of the offer I accepted.
Please can someone from NowTV contact me directly?
@Anon99 Can you paste up the screenshot? Will prove we aren’t all liars.
Now (16/01/2020, 19:48:43): Yes, but the system generated offers are not free.
null (16/01/2020, 19:49:34): Mmm, are you stating that all the people on the thread are liars?
null (16/01/2020, 19:50:01): Including me?
Now (16/01/2020, 19:50:43): No, but NOW TV do not generate the code for free when cancelling the pass.