I bought now entertainment and am being billed for cinema and boost

[Millsy46]

I signed up for now entertainment to watch "and just like that". I've just been through my bank statements and found I've been billed for now cinema and now boost.  I've not even used now tv in months and yet I'm being billed for stuff I've never heard of and certainly never authorised.  Chat bot doesn't work

[gavs82008]

@Millsy46 

You don't and won't speak to staff about account issues. See this link to explain the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

What it sounds like is someone has got a hold of your account somehow and taken the membership out. So there are several things you need to do straight away.

1. Change your password and sign out of ALL devices.
   https://help.nowtv.com/article/managing-my-devices
   
2. Put a payment PIN on your account, this will stop anything new starting without your say so.
   https://help.nowtv.com/article/change-pin-settings
   
3. Check your account to see if it's been taken through the website. Have a full read of this as an FYI
   https://help.nowtv.com/article/how-do-i-cancel-now
4. Jump onto live chat to speak with staff about a refund. Make sure to be signed in and use the 'How to get in touch' drop down.
   https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

[Millsy46]

@gavs82008 how do I find live chat?  All I get is a "chat bot" that says it doesn't understand

[gavs82008]

@Millsy46 

Step 4 in my post tells you exactly how to get live chat. Says nothing about the chat bot. 

[redchiz1]

@Millsy46 

Click on the green Chat online button near the top of the page here. 

[Millsy46]

@gavs82008 or it says it needs some details but then times out before saying what it needs

[redchiz1]

@Millsy46 

Did you see the link I posted?

[RoyB]

@Millsy46 

See this:-

https://community.nowtv.com/t5/Account-Billing/Just-started-being-charged-9-99-do-you-do-this-to-eve...

[RoyB]

@Millsy46 

Did you sign up from a Now Entertainment Discount offer like this?

 and then complete an authorisation like this?

 Notice those two tiny grey Removes under the Free Trials? Because you didn’t click those, Now took your implied consent to authorise them. And because you probably didn’t notice this, didn’t even know you were getting free trials, and so never cancelled them during the trial either, both turned into paid subscriptions.

But at least, when rumbled, Now do refund you, so I hope that has now happened.