I have received a reply to my email, "I can assure you that we do not have promotional free offers. " - so I am apparently imagining the offer I received, or am a liar, as are many others 😡.
You can find others affected by this issue on HUKD:
@SweetBlitz That is why I posted link to the hukd thread, as it included screenshots and others who have also been told it does not exist 😇.
Contact their CS (fill in the form) and if they reply saying they don't have promotion free offers, reply with the screenshots and ask them to escalate it as a complaint as the evidence clearly shows the offer that they say doesn't exist. I have now had the offer honoured 🙂.
A similar thing happened to me. I cancelled sky cinema and got an email saying I could get 3 months for £11.99. Didn’t happen! I paid £11.99 only for the next months payment to also say £11.99. Can’t talk on the chat as it’s down.
why send these emails out if you aren’t going to stick to them