How do I contact now tv for refund , I was offered free 3 month entertainment, but charged 3,60 today l - not what I agreed to , cannot find email contact anywhere , must be illegal
now tv please send me means of contact
Same with me, 3 months entertainment offer for free, took it up along with 3 months boost for £6. I've just checked my account and it's saying I will be charged £3.
60 for the entertainment pass. This is criminal what they are doing and could get them into trouble with trading standards.
I completed the form when logged in at https://account.nowtv.com/payments/query/ . I explained the issue about the offer changing from free to paid. The initial response was that no such offers exist, which is clearly wrong. I therefore replied with screenshots and asked them to escalate it as a complaint if they weren't able to resolve it. They sent codes for a replacement offer.
Worth a try - they should also arrange a refund if you have been charged when you were on a free offer. The screenshots on here and elsewhere can act as proof the offer exists if you don't have your own.
Reply, attach screenshots and ask that they escalate it as a formal complaint if they are not able to apply the offer you agreed to. It would also be worth highlighting how disappointed you are to be effectively accused of lying/imagining it.
They really need to sort their system, and also their customer service when resolving issues like this.
Ask them on what basis you would get three months for £3.60. Or was that going to be monthly?
Either way, it’s stunningly cheap for a service that normally costs £11.99 a month, so it must be based on some sort of special offer, which NowTV, as often, don’t seem to have implemented correctly.
It is £3.60/month. Cheap or not, the point here is getting offered FREE for three months and then finding out you are going to pay £11.80 for the FREE three months. Oh and being accused of lying when screenshots clearly show that Now TV do make these offers.