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Advocate

Re: 3 months of Sky Cinema FREE. NOT!

How do I contact now tv for refund , I was offered free 3 month entertainment, but charged 3,60  today l - not what I agreed to , cannot find email contact anywhere , must be illegal 

now tv please send me means of contact 

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Advocate

Re: 3 months of Sky Cinema FREE. NOT!

Same with me, 3 months entertainment offer for free, took it up along with 3 months boost for £6. I've just checked my account and it's saying I will be charged £3.

60 for the entertainment pass. This is criminal what they are doing and could get them into trouble with trading standards.

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Mentor

Re: 3 months of Sky Cinema FREE. NOT!

I have the same issue - was offered 3 months free for entertainment, but can see that when that offer starts this month I will be charged £3.60.

 

Clearly something wrong with that particular offer.

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Advocate

Re: 3 months of Sky Cinema FREE. NOT!

I completed the form when logged in at https://account.nowtv.com/payments/query/ .  I explained the issue about the offer changing from free to paid.  The initial response was that no such offers exist, which is clearly wrong.  I therefore replied with screenshots and asked them to escalate it as a complaint if they weren't able to resolve it.  They sent codes for a replacement offer.

 

Worth a try - they should also arrange a refund if you have been charged when you were on a free offer.  The screenshots on here and elsewhere can act as proof the offer exists if you don't have your own.

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Advocate

Re: 3 months of Sky Cinema FREE. NOT!

You can contact them when logged in through https://account.nowtv.com/payments/query/ - they reply in a few days (from experience, as I have posted elsewhere on this thread).

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Advocate

Re: 3 months of Sky Cinema FREE. NOT!

They said I imagined the offer , 

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Advocate

Re: 3 months of Sky Cinema FREE. NOT!

Reply, attach screenshots and ask that they escalate it as a formal complaint if they are not able to apply the offer you agreed to. It would also be worth highlighting how disappointed you are to be effectively accused of lying/imagining it.

They really need to sort their system, and also their customer service when resolving issues like this.

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Legend 5
Legend 5

Re: 3 months of Sky Cinema FREE. NOT!

@Apple-person 

 

Ask them on what basis you would get three months for £3.60. Or was that going to be monthly?

 

Either way, it’s stunningly cheap for a service that normally costs £11.99 a month, so it must be based on some sort of special offer, which NowTV, as often, don’t seem to have implemented correctly.


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Expert

Re: 3 months of Sky Cinema FREE. NOT!

It is £3.60/month. Cheap or not, the point here is getting offered FREE for three months and then finding out you are going to pay £11.80 for the FREE three months. Oh and being accused of lying when screenshots clearly show that Now TV do make these offers.

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Expert

Re: 3 months of Sky Cinema FREE. NOT!

 

@Apple-person  I must be imagining this...

 

 

SweetBlitz_0-1588936959143.png

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