I've tried to use my now tv stick after a couple of weeks and it said it needed to update, have tried this but each time on restart just back to the same screen. Have tried a factory reset , again it says its doing the update but then when it restarts its back to the set up procedure asking which language i want, but soon as it connects to wi fi says it needs to update and off we go again. I've tried all the stuff on now tv not very good technical help
Take it you’ve unplugged the power from the stick and your router for a few minutes?
Otherwise I’m afraid it’s not looking good for the stick.
Could you share the device ID printed on your NOW TV Stick please? It starts with D4 and is printed on the stick itself.
Or if you can can get to the secret screen (press Home x5, FFWDx3, RWD x2) then share a picture of that.
Thanks. Looking at logs your device is running slightly older firmware (22.214.171.12463) - it should have updated a couple of times since then in Jan and May. The updates are being downloaded but there is a crash on boot - in this situation the device reverts to the last known good FW. That is why you're in a loop of trying to update.
I can't see the exact reason for the crash but suspect it may be hardware related. If so, I'm afraid you'd be looking at a replacement device 😞
I've pushed a different (more recent) FW build to your device and will check if that updates any more successfully.